Support

Questions about installing/updating the program/maps are described in detail in the instructions, and the functionality of the program is described in the documentation. Please read the information before asking a question.

If you did not find the answer to your question in the instructions, please contact our technical support service. We will be able to process your request faster if you provide us with the following information in your first email:

1. the make and model of the device that uses the Navitel app;
2. the version of the device's operating system;
3. full version number of the installed Navitel application (Menu -> My Navitel -> Download Maps -> Navitel Navigator);
4. license key for the program (you can also attach a license file from the \navitelcontent\license directory).

and also describe in more detail the essence of the difficulties that arise and the conditions of their occurrence. If an error message is displayed on the screen, you must provide its verbatim wording or send a screenshot.

You can also contact our hotline at 8-800-250-12-12. The call in Russia will be free of charge.